Complaints - procedure:

  1. The notification of complaints must be reported by TechBase Support Portal http://support.techbase.eu

    Learn more:
    How to report technical request by TSP
    How to report service request by TSP

All complaints should be reported to TECHBASE Group Sp. z o.o. company.

Transport cost is covered by the purchaser, but in case of complaint acceptance products are delivered at the expense of seller.

Protect and pack the products properly before sending them for the complaint. Also the copy of property document and damage information are required.

Complaints examination

  • complaints are examined in 30 days from submitting
  • replacement or return of product is possible only in undamaged package with complete equipment
  • after complaint examination the Customer is informed about its result, and products are sent to indicated address
  • in case of complaint acceptance delivery costs are covered by TECHBASE Group Sp. z o.o. company