Warranty

The warranty period for all product of the a2s.pl catalogue is 12 months (that is, the warranty period for non-consumable products), with that the possibility for individual establishment of a different warranty period of specific products with Clients is reserved and will require prior and clear confirmation by the Seller in the form of a separate contract, in writing in order to maintain validity.

The purchaser is obliged to become familiar with general warranty conditions (GWC), instruction manual, safety manual and all other documents, attached to the product.

If the Buyer does not notify the Seller of any reservations pertaining to the above Documentation, including its incompleteness, within a deadline of 3 (three) days from the date of delivery (issue) of the purchased product, then it is considered that the Seller has supplied correct and complete Documentation with the purchased product. The notification referred to in the previous sentence requires written or e-mail form under rigor of invalidity, with the e-mail sent to the Seller's e-mail address, indicated on his www page for contact with him.

In light of the fact that the General Terms of Warranty are available on the internet site of the Seller, and in accordance with the above, the Buyer is obliged to become familiar with them, then directing an inquiry pertaining to purchase of the products offered by the Seller (or a similar statement) will, in consequence, be synonymous with the Buyer’s confirmation that he has become familiar with the General Terms of Warranty (GTW), has no reservations directed towards these terms and thus, accepts all responsibilities resulting from them, in light of which the GTW will constitute an integral part of the contract signed by the sides.
 
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GENERAL WARRANTY TERMS AND CONDITIONS



Damages during transport

The purchaser has the right to refuse acceptance of product damaged during transport, i.e. when the product package is damaged.

If the package mechanical damage has been noticed, it is necessary to perform detailed inspection of product in messenger presence and to prepare the appropriate damages report.

All shipments sent by our company are insured, and the whole responsibility for transport damages is born exclusively by the carrier. Upon the basis of damages report (after examination by the carrier) the Customer will receive new, fully operational product.

Mechanical damages

Mechanical damages of devices, which are difficult to find during the shipment acceptance, should be reported to Customer Service Department immediately after disclosing, i.e. in maximum 7 days from the shipment arrival.

Later complaints for mechanical damages of purchased products will not be taken into consideration.
We recommend to pay attention even for relatively small packages damages, because after taking over the shipment from the carrier the purchaser must prove the damage.

Warranty for the product expires:

  • if product is damaged during transport (carrier bears full responsibility)

  • due to mechanical damages

  • due to start-up, operation and storage inconsistent with the manual

  • if product is damaged due to external conditions or excessive load

  • if protective seals are broken
When the complaint is unjustified (see above), service point will charge the Customer for damage repair. The purchaser is obliged to cover these costs in assigned time.